If airport queues aren’t your thing, it’s now possible to bypass waiting with the masses to check-in for your Fiji Airways flight at the newly renovated Nadi Airport. The airline has soft launched new innovative check-in capabilities for international flights at two of the most popular Denarau-based resorts, giving travellers more time to relax before heading home.
Fiji Airways Chief Marketing Officer Marc Cavaliere explained the airline’s new service to I Do Fiji Holidays, saying the fast-tracked check-in service has received a “phenomenal response” from those customers trialling the product during a recent test phase.
Sheraton Fiji Resort and Sofitel Fiji Resort & Spa are the first two locations to have Fiji Airways’ operated counters, positioned in the lobby of both properties, manned during the morning and afternoons.
“This allows the guests immediately upon check out from their hotel to check-in for their flight right there beside the reception desk,” Cavaliere said. Fiji Airways will issue flight boarding passes to their customers’ end destination and baggage tags at the resorts, and will hold checked luggage in a secure van, transporting luggage for travellers directly to the airport.
Passengers are required to provide their contact details (either a mobile phone or email address), and are then notified via SMS or email once their baggage has been loaded onto their flight.
Cavaliere told IDFH at last week’s Tourism Fiji Forum in Sydney the Fijian national carrier wanted to be at the forefront of new innovations.
“Resort check-in frees the guest on their final day in Fiji, and if they are on an evening Fiji Airways service, it gives them another whole day of holidaying, not needing to stress about taking their bags with them.
“They can actually check-out of their resort earlier in the day and visit one of the islands for the day if they wish,” Cavaliere said.
It’s still recommended that customers using the resort check-in service arrive at the airport at least an hour before their flight, but they can head directly to immigration and their departure gate.
“You don’t want to put any additional stress on yourself. Be smart, be an informed traveller and give yourself a little bit of peace-of-mind by arriving an hour to an hour-and-a-half before their flight.”
Guests using the resort check-in can keep a little carry-on bag with them throughout the day with some toiletries and a change of clothes, and freshen up at the airport, Cavaliere suggested.
While Fiji Airways’ resort check-in has initially only be activated at two resorts, there is no reason guests from neighbouring Denarau properties (namely Hilton Fiji Beach Resort, Westin Denarau Island Resort & Spa, Sheraton Villas, Radisson Blu and Wyndham Resort) can’t make their way over to the Sheraton or Sofitel and also use the resort check-in facility.
Other resort check-in locations are also under consideration across Fiji, including at the InterContinental Fiji Golf Resort & Spa and Fiji Marriott Resort Momi Bay.
Fiji Airways’ non-airport check-in counters have also been earmarked for Port Denarau, benefitting customers coming off boats and ferry services from the Mamanuca Islands and other areas of Fiji, providing those travellers with more time to explore the Port.
When given advanced notification, Fiji Airways is also able to arrange resort check-in at other locations for groups, including bridal parties, to streamline the departure process.
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